Last updated: April 5, 2026

SMS Messaging Program

Program Name: Farhand Relay Technical Support

Description: Farhand Robotics ("Farhand," "we," "us") provides AI-powered technical support to field service technicians via SMS and MMS messaging. When enrolled, technicians can text our support number to receive troubleshooting guidance, equipment specifications, service manual references, and other technical assistance related to the equipment they service.

Message Frequency: Message frequency varies based on your usage. You will receive messages only in response to your inquiries or as follow-ups to active support conversations.

Message and Data Rates: Message and data rates may apply. Contact your wireless carrier for details about your messaging plan.

Opt-In: By providing your phone number during the technician onboarding process or by texting our support number, you consent to receive SMS and MMS messages from Farhand Relay related to technical support.

Opt-Out: You can opt out at any time by replying STOP to any message. You will receive a confirmation message and no further messages will be sent unless you re-enroll.

Help: For help, reply HELP to any message or contact us at support@farhand.live.

Supported Carriers: Farhand's SMS service is available on all major US wireless carriers, including AT&T, Verizon, T-Mobile, and others.

Privacy Policy

What We Collect

When you use Farhand's SMS service, we collect:

Your phone number

The content of messages you send and receive through the service

Timestamps and metadata associated with messages

Equipment and service-related information you share during support conversations

How We Use Your Information

We use your information to:

Provide technical support and troubleshooting assistance

Maintain conversation history for context in follow-up interactions

Improve our support service and AI systems

Fulfill our contractual obligations to your employer or the equipment manufacturer you service

How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Message content is encrypted in transit and at rest.

Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share your information with:

The equipment manufacturer or employer that enrolled you in the service, limited to service-related information necessary to support your work

Service providers who assist us in delivering the SMS service (such as our messaging platform provider), bound by confidentiality obligations

Law enforcement or regulatory authorities when required by law

Data Retention

We retain your message history and phone number for as long as your technician account is active or as needed to provide the service. You may request deletion of your data by contacting us at support@farhand.live.

Your Rights

You may:

Request access to the personal information we hold about you

Request correction of inaccurate information

Request deletion of your personal information

Opt out of SMS messaging at any time by replying STOP

Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Farhand Robotics (“Farhand,” “we,” “us”) provides AI-powered technical support to field service technicians via SMS and MMS.

By enrolling, technicians agree to receive messages to aid in troubleshooting, access equipment specs, receive manual references, and obtain technical guidance. Message frequency varies based on user requests. Standard message and data rates may apply, depending on your plan.

For any concerns, contact: support@farhand.live