Your field service partner.
On-demand Field Service Engineers guided by AI to install and service your robots & machinery at client sites — without you building a field team.
Farhand dispatches AI-guided Field Service Engineers who arrive knowing your equipment. We load your full documentation — manuals, SOPs, wiring diagrams, error codes — into our Relay™ platform. The Field Service Engineer gets real-time, context-aware guidance. Your customer gets same-day response. You get field intelligence back.
We cover every zip code in the US. No regional hubs, no travel surcharges, no 48-hour dispatch windows. Robots, industrial machinery, medical equipment, instruments — if it needs a Field Service Engineer, we send one who already knows your machine.
The result: 39% faster resolution, 86% first-time fix rate, and a service cost structure that scales with your deployments — not your headcount.
39%
faster resolution with AI guidance
86%
first-time fix rate
1 in 3
issues resolved remotely
50 states
coverage area
How it works
Four steps from first call to full coverage.
Upload your documentation — manuals, SOPs, error codes, firmware changelogs. Any language.
A Field Service Engineer arrives guided by AI that knows your machine. No ramp-up, no training lag.
Remote triage first — 1 in 3 issues resolved without rolling a truck.
Every repair improves the AI. Your knowledge compounds across every site.
Why this matters
The robots coming to American factories are US-made. The people running them should be too.
Farhand is the upskilling layer for US reindustrialization — a national bench of Field Service Engineers pulled from electrical, mechanical, and ex-military trades, paired with the AI that turns every repair into training data.
See how it works for your equipment.
15-minute call. We'll show you Relay on your documentation.
Schedule a call