For Taiwanese OEMs Field Service
Your equipment powers American fabs. Your service shouldn't fly from Hsinchu.
AI-guided Field Service Engineers across the US who already know your equipment — documentation, error codes, and procedures loaded before they step into the cleanroom.
Sound familiar?
Arizona, Ohio, and Texas fab expansions need immediate US-based service — flying engineers from Taiwan takes 3+ days
CHIPS Act timelines are aggressive — your US customers cannot wait for international dispatch on break-fix
Only 2-3 of your engineers know the US-installed tool variants, and they are already oversubscribed
$8M+
per hour of fab line downtime
3+ days
round-trip Taiwan → US dispatch
1 in 3
issues resolved remotely with AI
Farhand Relay™
Our AI platform that becomes your senior engineer.
Upload your complete product documentation — Mandarin, English, or mixed. Manuals, SOPs, SECS/GEM specs, error codes, firmware changelogs, cleanroom protocols.
We deploy US-based Field Service Engineers at your customer fabs. They arrive guided by AI that has read your full documentation — including the tool variants your US customers operate.
Remote triage first. Our AI correlates fault codes with probable causes in under a minute — a 3-hour OEM call compressed to 60 seconds. One-in-three tickets resolved without a site visit.
Every service event feeds data back to your engineering team in Taiwan. Failure patterns, environmental conditions, customer-specific configurations — structured and searchable.