For Japanese OEMs Field Service
Your machines are in America. Your service team shouldn't fly from Tokyo.
AI-guided Field Service Engineers across every US zip code who already know your FANUC, Yaskawa, Mitsubishi, or Mazak equipment — manuals, SOPs, and error codes loaded before they arrive.
Sound familiar?
Flying FSEs from Japan costs $5k+ per trip with a 14-hour timezone gap
Your US customers expect 4-hour SLA response, not 48-hour international dispatch
Knowledge stays in Osaka — when your senior engineer retires, the US installed base suffers
$5k+
cost per international dispatch
14h
timezone gap Japan → US
86%
first-time fix rate with AI guidance
Farhand Relay™
Our AI platform that becomes your senior engineer.
Upload your complete product documentation — Japanese and English manuals, SOPs, wiring diagrams, error codes, firmware changelogs.
We deploy US-based Field Service Engineers at your customer sites, guided by AI that has read every page of your documentation. No ramp-up, no training lag.
Your field intelligence flows back to Japan. Every repair, every failure mode, every pattern — captured in English and structured for your engineering team.
Scale your US installed base without scaling headcount. Win renewals and expansions without building a US service org from scratch.