For European OEMs Field Service
You built it in Munich. We service it in Milwaukee.
AI-guided Field Service Engineers across every US zip code who know your KUKA, ABB, Siemens, or DMG MORI equipment — full documentation loaded before they arrive on site.
Sound familiar?
Your US service is centralized in 2-3 hubs — you can't cover 50 states from Detroit and Charlotte alone
European engineers flying to the US costs €4k+ per trip and burns 2 days in transit
US customers defect to local competitors when SLA response exceeds 24 hours
€4k+
per transatlantic dispatch
2-3
US hubs covering 50 states (not enough)
39%
faster resolution with AI guidance
Farhand Relay™
Our AI platform that becomes your senior engineer.
Upload your complete product documentation — German, English, or mixed. Manuals, SOPs, wiring diagrams, error codes, CE compliance docs, firmware changelogs.
We deploy US-based Field Service Engineers at your customer sites. They arrive guided by AI that has read your full documentation — no ramp-up period, no six-month training lag.
Field intelligence flows back to your European engineering team. Every repair, every failure mode, every customer environment — captured and structured.
Expand your US installed base without expanding your US headcount. Win multi-year service contracts that previously required a local team you couldn't staff.