For Chinese OEMs Field Service
Entering the US market is hard. Servicing it from Shanghai is harder.
AI-guided US Field Service Engineers who know your equipment before they arrive — so your American customers get the same service quality as your best team in China.
Sound familiar?
Building a US service org from scratch costs $2M+ in year one — and takes 18 months to ramp
Trade tensions make hiring and visa sponsorship for Chinese engineers politically complex
US customers will not buy equipment without a credible US-based service commitment
$2M+
to build a US service team from scratch
18mo
ramp time for a new service org
86%
first-time fix rate with AI guidance
Farhand Relay™
Our AI platform that becomes your senior engineer.
Upload your complete product documentation — Mandarin, English, or mixed. Manuals, SOPs, wiring diagrams, error codes, PLC programs, firmware changelogs.
We deploy US-based Field Service Engineers at your customer sites. They arrive guided by AI that has read every page of your documentation. No visa requirements, no language barriers on-site.
Remote triage handles routine issues without a truck roll. Your engineers in China can supervise complex repairs in real-time through the Relay platform.
Your US service capability becomes a competitive advantage. Win deals against domestic competitors by offering same-day response in markets where you previously had no presence.